Effective as of July 29, 2026

1. Introductory Provisions

1.1. These General Terms and Conditions (hereinafter the “Terms”) govern the rights and obligations between the company Czechwise s.r.o., company ID No. 117 95 433, registered office at Štefánikova 75/48, 150 00 Praha, Czech Republic, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 353501 (hereinafter “Czechwise” or the “Provider”), and its clients (hereinafter the “Client” or “Clients”).

1.2. Czechwise provides services consisting mainly of assistance and consultancy for individuals seeking to obtain Czech citizenship, a Certificate of Czech Citizenship, a Czech passport or ID card, registration of vital events (births and marriages), and other related administrative support (hereinafter collectively the “Services”).

1.3. Czechwise is not a law firm and does not provide legal services or legal representation within the meaning of Act No. 85/1996 Coll., on Advocacy. All Services are of an administrative and advisory nature only.

1.4. These Terms form an integral part of each agreement concluded between Czechwise and the Client, unless explicitly agreed otherwise in writing. By engaging Czechwise, the Client confirms that they have read, understood, and agreed to these Terms.

2. Conclusion of the Agreement

2.1. The contractual relationship between Czechwise and the Client is established by individual agreement, usually concluded via email communication, in which the scope of Services and the applicable price (hourly or fixed) are confirmed.

2.2. In certain cases, meetings may also be held in person at the Provider’s office or at another agreed location. Any oral agreement must be subsequently confirmed in writing or by email.

2.3. The Agreement is concluded for a specific purpose or case (for example, preparation and submission of a citizenship application) and terminates upon completion of the agreed Services, unless otherwise agreed.

2.4. Czechwise aims to respond to standard email queries within 15 business days. Urgent or time-sensitive matters must be explicitly marked as such by the Client.

3. Services, Prices, and Payment Terms

3.1. Czechwise provides Services either:
(a) at an hourly rate, or
(b) for a fixed agreed price.
The agreed-upon rate or price is always confirmed in writing (usually via email).

Each client receives a personalized Price Offer reflecting the specific scope, complexity, and requirements of their case. This Price Offer is binding for both parties once confirmed by the client.

If any additional services or adjustments are agreed upon later, such agreements confirmed by email are also considered binding.

The price range for our services varies depending on each case. Here are some examples of the most common services.

Getting a civil document: from 100 USD to 500 USD (in case archival research is necessary)

Citizenship Confirmation/Declaration: from 1,500 USD to 10,000 USD (depends on complexity and the number of applicants)

Post-application phase: from 200 USD to 1,000 USD (depends on the number of registrations)

Hourly rate: 100-130 USD

3.2. The minimum billing unit for hourly work is 10 minutes, and every 10 minutes is charged in full.

3.3. Invoices are usually issued at the beginning of the following month after Services were provided.
If the total volume of Services rendered in a given month does not exceed five (5) hours, Czechwise may, for economic efficiency, issue the invoice later, once further Services are rendered.

3.4. Payments are made by bank transfer or via Wise, and a payment link may be provided for card payments. Each invoice states payment details and the due date.

3.5. For fixed-price Services, Czechwise generally requires a deposit of approximately 50 % of the total price before commencing work. The remaining balance is invoiced once the relevant application or declaration (e.g., citizenship declaration or certificate application) is submitted to the competent authority. Czechwise shall not be obliged to provide Services before the deposit is credited.

3.6. Czechwise is registered as a VAT payer in the Czech Republic. Where applicable, Services are subject to Czech VAT at the statutory rate, currently 21%.

Depending on the applicable Price Offer, the quoted price may either include VAT or be stated exclusive of VAT, in which case VAT will be added to the quoted price. The Price Offer provided to the client will specify whether the stated prices are inclusive or exclusive of VAT and shall prevail in this respect.

3.7. Any external costs incurred in connection with the provision of Services, including, for example, administrative fees, translations, notarization, apostilles, courier services, or other third-party expenses, are re-invoiced to the client.

Where such costs are incurred in CZK and re-invoiced in a foreign currency, Czechwise applies the following fixed conversion rates:

• USD: 20 CZK = 1 USD
• EUR: 23 CZK = 1 EUR
• GBP: 27 CZK = 1 GBP

These fixed conversion rates apply for billing purposes regardless of the actual exchange rate applicable at the time the external cost is incurred or invoiced.

3.8. Any price quote or fee proposal provided by Czechwise is valid for 30 days unless stated otherwise.

4. The Case Review (Pre-assessment, Analysis and Consultation Services)

4.1. Czechwise offers different forms of case review depending on the nature and circumstances of the Client’s case:

(a) Pre-assessment or Analysis Service, consisting of a written evaluation of the Client’s potential eligibility for Czech citizenship or related status based on the information and documents provided by the Client (hereinafter the “Pre-assessment” or “Analysis”); or

(b) Consultation Service, consisting of a review of the information and documents provided by the Client followed by a consultation call during which Czechwise explains its findings, discusses the Client’s situation, and provides guidance regarding possible next steps (hereinafter the “Consultation”).

The Pre-assessment or Analysis Service and the Consultation Service constitute separate forms of the initial case review. The applicable form of initial case review is agreed with the Client in writing.

The Case Review is a separate and independent Service from any subsequent services related to the preparation, processing, or submission of a Czech citizenship application, declaration, or other related proceeding (“Citizenship Services”). The Client is under no obligation to purchase any Citizenship Services following the Initial Case Review, and Czechwise is under no obligation to provide any Citizenship Services unless separately agreed in writing by both Parties.

4.2. The Pre-assessment, Analysis, and Consultation are prepared or provided solely based on the information and documents supplied by the Client. Czechwise will make reasonable efforts to consider all submitted materials; however, it does not guarantee that every document or piece of information will be analyzed in full detail, particularly where the records are incomplete, unclear, or extensive.

4.3. The Client acknowledges that the accuracy and completeness of the Pre-assessment/Analysis/Consultation depend on the truthfulness and completeness of the information provided. Czechwise shall not be liable for any omission or misinterpretation resulting from missing or inaccurate data.

4.4. The Pre-assessment, Analysis, and Consultation do not constitute legal advice and cannot be relied upon as a binding legal opinion.

4.5. If new records come to light later that the Client has not disclosed to Czechwise and which could have an impact on the change of Pre-assessment, Analysis, or Consultation, Czechwise is not responsible for the initial Pre-assessment and Analysis Services.

5. Client’s Obligations and Cooperation

5.1. The Client must provide their personal details. The Client is obliged to notify Czechwise without delay of any changes to this data.

5.2. The Client must provide Czechwise with all necessary information, documents, and cooperation required for the proper performance of the Services. The Client undertakes to fully and truthfully inform Czechwise of all facts and circumstances related to the Services.

5.3. If the Client fails to provide such cooperation and the Services therefore cannot be rendered (e.g., an application cannot be submitted or an archive search cannot be initiated), the deposit or prepaid fee shall be forfeited as compensation for time and administrative costs incurred.

5.4. The Client is fully responsible for the authenticity and correctness of all information and documents supplied.

5.5. The Client agrees that Czechwise will make copies of the necessary documents for the purposes of filing them with the authorities.

5.6. The originals of the documents submitted to Czechwise will be given back to the Client upon request. Czechwise is not liable for the loss or damage of the documents sent via the post, or damage to the document by a third party.

5.7. Czechwise retains documents and correspondence for as long as necessary to fulfil the agreed Services, maintain internal records, protect its legitimate interests, and comply with applicable legal obligations. Czechwise does not routinely delete documents after completion of the Services unless the Client expressly requests deletion and such deletion is legally permissible.

5.8. Czechwise does not use Clients’ personal information for any purposes unrelated to the provision of the agreed Services. Personal data is never sold, shared for marketing, or otherwise used beyond what is strictly necessary to handle the Client’s case and fulfil statutory duties.

6. No Guarantee of Outcome

6.1. Czechwise shall perform the Services with due care and in good faith, aiming to assist the Client in achieving their objectives. Nevertheless, Czechwise cannot and does not guarantee success, approval, or acceptance of any application or procedure handled by public authorities.

6.2. The Client is not entitled to any refund or reduction in fees due to an unsuccessful application, provided Czechwise has properly fulfilled its obligations.

7. Withdrawal by Consumer and Refunds

7.1. If the Client is a consumer within the meaning of Section 419 et seq. of the Czech Civil Code, they have the right to withdraw from the Agreement within 14 days of its conclusion, unless Czechwise has already begun providing the Services.

7.2. To exercise this right, the Client must send a clear written notice of withdrawal to Czechwise’s email address: info@czechwise.com.

7.3. If the Client requests that Czechwise commence the Services before the expiry of the 14 days, the Client acknowledges that they lose the right to withdraw once the Services have been fully performed.

7.4. In case of partial withdrawal, Czechwise is entitled to a proportionate payment for the Services already performed up to the date of withdrawal.

7.5. Any refund due will be processed without undue delay, using the same payment method originally used, unless agreed otherwise.

8. Complaints and Consumer Protection

8.1. The Client has the right to file a complaint concerning the quality or scope of Services provided. Complaints shall be submitted in writing to info@czechwise.com describing the alleged defect.

8.2. Czechwise shall confirm the receipt of each complaint and respond within 30 days of delivery.

8.3. If the Client and Czechwise do not reach an agreement, the Client (consumer) may seek out-of-court dispute resolution (ADR) before the Czech Trade Inspection Authority (Česká obchodní inspekce), located at Štěpánská 15, 120 00 Prague 2, Czech Republic, website: https://www.coi.cz.

8.4. Czechwise is subject to supervision by the same authority.

8.5. The European Commission also provides an Online Dispute Resolution (ODR) platform available at https://ec.europa.eu/consumers/odr.

9. Liability

9.1. Czechwise shall not be liable for any loss or damage caused by reliance on incorrect or incomplete information provided by the Client, or by acts or decisions of public authorities or third parties.

9.2. To the maximum extent permitted by law, Czechwise’s total liability for any damage shall be limited to the total amount paid by the Client for the relevant Services.

9.3. Czechwise provides Services for the exclusive use of the Client. No one other than the Client may refer to the Services. Czechwise is not liable in relation to any third parties, even if this opinion is provided to third parties with our consent.

9.4. Czechwise is not liable for the authenticity of documents and factual or documentary evidence obtained from the Client.

9.5. Czechwise is not responsible for linguistic discrepancies, transcription errors, or interpretation differences arising from translations of historical, foreign-language, or handwritten records.

9.6. Czechwise is not liable for the Client’s failure to provide all the assistance to Czechwise.

9.7. Czechwise is not liable for delays caused by archival institutions, foreign authorities, embassies, or third-party service providers, nor for any changes in administrative practice or legislation occurring during the processing of the Client’s matter.

9.8. Czechwise shall not be liable for failure to perform or delays caused by events beyond its reasonable control, including force majeure, system outages, pandemics, strikes, or failure of public authorities.

9.9. Czechwise is not responsible for the loss or change of citizenship as a result of obtaining Czech citizenship. Czechwise does not provide services related to citizenship other than Czech citizenship.

9.10. The Client is solely responsible for attending appointments at embassies, consulates, or Czech authorities. Czechwise is not liable for missed or rescheduled appointments, the availability of appointment slots, or any requirements imposed by such authorities.

9.11. By contacting Czechwise via email or other similar electronic communication methods, the Client accepts all risks arising therefrom. Czechwise shall not be liable for any such disruption of communications, transmission of computer viruses, or the occurrence of other negative consequences associated with electronic communication that are beyond its control.

10. Governing Law and Dispute Resolution

10.1. These Terms and all contractual relationships between Czechwise and the Client shall be governed by the laws of the Czech Republic.

10.2. Any disputes arising out of or in connection with these Terms shall be exclusively resolved by the competent courts of the Czech Republic, having jurisdiction over the registered seat of Czechwise.

11. Intellectual property

11.1. The documents and other materials Czechwise created for the Client remain the property of Czechwise, and Czechwise has the right to continue to use them.

11.2. Any publication of any document created by Czechwise, or its disclosure to third parties, requires prior written consent from Czechwise.

12. Final Provisions

12.1. Any communication between the Client and Czechwise shall take place primarily via email, unless otherwise agreed.

12.2. Czechwise reserves the right to amend these Terms at any time. The version of the Terms valid at the time of the conclusion of the Agreement shall apply.

12.3. Should any provision of these Terms be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

12.4. These Terms are issued in the English language for the convenience of foreign Clients. For interpretation and legal enforcement, the English text shall prevail.

12.5. Czechwise processes Clients’ personal data in accordance with applicable data protection laws, in particular the GDPR. Details regarding the scope, purpose, and legal basis of such processing are provided in the Czechwise Privacy Policy available at www.czechwise.com.