Effective as of October 1, 2025

1. Introductory Provisions

1.1. These General Terms and Conditions (hereinafter the “Terms”) govern the rights and obligations between the company Czechwise s.r.o., company ID No. 11795433, registered seat at Náměstí Přemyslovců 14/11, 288 02 Nymburk, Czech Republic, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 353501 (hereinafter “Czechwise” or the “Provider”), and its clients (hereinafter the “Client” or “Clients”).

1.2. Czechwise provides services primarily consisting of assistance and consultancy for individuals seeking to obtain Czech citizenship, a Certificate of Czech Citizenship, Czech passport or ID card, or other related administrative and advisory services (hereinafter the “Services”).
Czechwise is not a law firm and does not provide legal services or legal representation within the meaning of Act No. 85/1996 Coll., on Advocacy.

1.3. These Terms form an integral part of each agreement concluded between Czechwise and the Client, unless explicitly agreed otherwise in writing. By engaging Czechwise, the Client confirms that they have read, understood, and agreed to these Terms.

2. Conclusion of the Agreement

2.1. The contractual relationship between Czechwise and the Client is established by individual agreement, usually concluded via e-mail communication, in which the scope of Services and the applicable price (hourly or fixed) are confirmed.

2.2. In certain cases, meetings may also be held in person at the Provider’s office or another agreed location. Any oral agreement must be subsequently confirmed in writing or by e-mail.

2.3. The Agreement is concluded for a specific purpose or case (e.g. preparation and submission of a citizenship application) and terminates upon the completion of the agreed Services, unless otherwise agreed.

3. Services and Prices

3.1. Czechwise provides Services either:
(a) at an hourly rate, or
(b) for a fixed agreed price.

Each client receives a personalized Price Offer reflecting the specific scope, complexity, and requirements of their case. This Price Offer is binding for both parties once confirmed by the client.

If any additional services or adjustments are agreed upon later, such agreements confirmed by email are also considered binding.

The price range for our services varies depending on each case. Here are some examples of the most common services.

Getting a civil document: from 100 USD to 500 USD (in case archival research is necessary)

Citizenship Confirmation/Declaration from 1,500 USD to 10,000 USD (depends on complexity and the number of applicants)

Post-application phase: from 200 USD to 1,000 USD (depends on the number of registrations)

Hourly rate: 100 USD

3.2. The minimum billing unit for hourly work is 10 minutes, and each commenced 10-minute period is charged in full.

3.3. Invoices are usually issued at the beginning of the month following the month in which the Services were provided.
If the total volume of Services rendered in a given month does not exceed 5 hours, Czechwise may, for economic efficiency, decide to issue the invoice at a later date, after additional Services are provided.

3.4. Payments shall be made by bank transfer or via Wise, and payment links may allow payment by debit/credit card. The invoice shall specify all necessary payment details and the due date.

3.5. For Services provided at a fixed price, Czechwise generally requires a deposit of approximately 60% of the total price to be paid before the commencement of work. The remaining balance shall be invoiced upon the moment when the relevant application or declaration (e.g. citizenship declaration, certificate application) is submitted to the competent authority.

4. Client’s Obligations and Cooperation

4.1. The Client shall provide Czechwise with all necessary information, documents, and cooperation required for the proper performance of the Services.

4.2. If the Client fails to provide such cooperation and the Services therefore cannot be rendered (e.g. an application cannot be submitted, or an archive search cannot be initiated), the deposit or prepaid fee shall be forfeited as compensation for the wasted time and costs incurred.

4.3. The Client is responsible for the authenticity and correctness of all documents and information provided to Czechwise.

5. No Guarantee of Outcome

5.1. Czechwise will perform its Services with due care and in good faith, using its best efforts to assist the Client in achieving the intended goal. However, Czechwise cannot and does not guarantee the success or approval of any application or administrative procedure, as such outcomes depend solely on the relevant authorities and applicable legal requirements.

5.2. The Client is not entitled to any refund or compensation if the submitted application or request is not successful, provided that Czechwise has duly performed its obligations under the Agreement.

6. Withdrawal and Refunds

6.1. If the Client is a consumer, they may withdraw from the Agreement within 14 days of its conclusion, provided that Czechwise has not yet commenced the performance of the Services.
To exercise this right, the Client must send a clear written notice of withdrawal to the Provider’s e-mail address.

6.2. If the Client requests that the Services begin before the expiry of the 14-day period, they acknowledge that they lose the right to withdraw once the Services have been fully provided.

6.3. In the event of partial withdrawal, Czechwise is entitled to a proportionate payment for the Services already provided up to the date of withdrawal.

6.4. Refunds, if applicable, will be processed without undue delay, using the same payment method originally used by the Client, unless agreed otherwise.

7. Liability

7.1. Czechwise shall not be liable for any loss or damage arising from the reliance on incorrect, incomplete, or misleading information provided by the Client, nor for decisions of public authorities or third parties.

7.2. Czechwise’s total liability for any damage shall in all cases be limited to the total amount paid by the Client for the specific Services in connection with which the damage occurred.

8. Governing Law and Dispute Resolution

8.1. These Terms and all contractual relationships between Czechwise and the Client shall be governed by the laws of the Czech Republic.

8.2. Any disputes arising out of or in connection with these Terms shall be exclusively resolved by the competent courts of the Czech Republic, having jurisdiction over the registered seat of Czechwise.

9. Final Provisions

9.1. Any communication between the Client and Czechwise shall take place primarily via e-mail, unless otherwise agreed.

9.2. Czechwise reserves the right to amend these Terms from time to time. The version of the Terms effective at the time of the conclusion of the Agreement shall apply.

9.3. Should any provision of these Terms be held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

9.4. These Terms are issued in the English language for the convenience of foreign Clients. The governing version for interpretation under Czech law shall be the English text unless otherwise required by law.